Customize Item Policy


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Customize Item Policy

Customized Item Policy


Minimum quantity of 60 pcs per style must be ordered. 
The modification of a product's metal, stone color, and or plating, for custom orders will require new quoted price to meet the custom specifications. This process, in all cases, requires additional costs for material, handling, labor, etc. Due to the additional costs for product, we require a minimum of 24 pcs ordered per style.


An advance deposit/payment is required for all customized orders. Customized orders larger $500.00 USD is required, and an initial deposit of 50% of total order must be paid in advance. If custom order is less than $500.00 USD, the full payment due upon placing the order.


Manufacturing and processing time for customized orders is approximately 6-8 weeks from order acceptance to completion. Because of special material requirements, manufacturing processes, and other related production issues, we cannot tell the exact delivery time for customize orders. The 6-8 weeks is just an estimate and the completion and completion time may be shorter, depending on variables related to manufacturing of the item.


We only accept returns of customize items with manufacture defects. We do not accept returns of customize products which are in sale-able condition. No exchanges will be accepted for custom orders. A refund will be issued for defective products from custom orders. If the item is still required, a new custom order must be placed.


Stone color for each product may vary slightly. Stone color may vary because of cut, size, clarity, shape, etc. Stone color may also look slightly different from what is soon on the website, due to a computer's resolution, screen definition, color depth, etc, a slight difference in color is expected. By submitting a custom order, you must accept stone colors my vary. No exchanges/refunds will be accepted for stone color variations. 

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